Careers

Product & Customer Service Specialist Ipoh & Johor Bahru Office

Location: Ipoh and Johor Bahru

Job Summary

We are looking for a professional and customer-focused Product & Customer Service Specialist to deliver a high-quality client experience while supporting product advisory and service operations. This role plays a key part in ensuring clients receive accurate product information, seamless service support, and a trusted experience throughout their journey with the company.

The ideal candidate is service-driven, detail-oriented, and confident in handling both customer engagement and product-related enquiries in a premium service environment.

Key Responsibilities

  • Deliver excellent customer service across walk-in, phone, email, and digital channels
  • Provide accurate and professional product information and recommendations to clients
  • Support customers throughout their purchasing journey, ensuring a smooth experience
  • Handle enquiries, feedback, and complaints with professionalism and urgency
  • Assist in processing orders, payments, and related documentation
  • Maintain updated product knowledge and company service standards
  • Build strong customer relationships and enhance customer retention
  • Ensure all customer records and system updates are accurately maintained

Requirements

  • Minimum Diploma in any field (Business, Marketing, or related preferred)
  • 1–3 years’ experience in customer service, retail, or sales role
  • Strong communication and interpersonal skills
  • Customer-focused with good problem-solving ability
  • Basic computer skills (Microsoft Office / Google tools)
  • Able to work in a fast-paced environment
  • Proficiency in English and Bahasa Malaysia is required
  • Ability to speak Mandarin and/or Cantonese will be an added advantage
  • Fresh graduates are encouraged to apply

Benefits

  • Attractive basic salary
  • EPF, SOCSO & EIS contributions
  • Annual leave, medical leave & statutory benefits
  • Structured training & career development pathway
  • Exposure to premium product and client servicing environment
  • Employee product privileges, including exclusive staff pricing
  • Performance bonus based on individual and company performance
  • Hospitalisation and Surgical Insurance
  • Term Life Insurance
  • Dental and Spectacles Claim

Please send your resume to [email protected]
Information sent to Silver Bullion will be kept confidential.

By way of your application, it is deemed that you have consented to the company's collection, disclosure, and storage of your personal information in accordance with the Data Protection Act.

We regret that only short-listed candidates will be notified.